Let’s be honest—AI-powered customer support isn’t just the future; it’s already here. Chatbots, automated ticketing systems, and voice assistants handle everything from refund requests to tech troubleshooting. But as these tools become smarter, so do the ethical dilemmas they bring. Here’s the deal: automation saves time and money, but at what cost? Let’s dive in. 1. Transparency: The "Black Box" Problem Ever asked a chatbot why it made a decision, only to get a vague response? That’s the "black box" issue in action. Many AI systems—especially deep learning models—operate in ways even their creators don’t fully understand. For customers, this lack of transparency can feel… unsettling. Key concerns: Explainability: Can the AI justify its responses in plain language?Disclosure: ...
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