As a customer service agent, your job is to resolve issues for customers. When a customer calls or sends an email, you must treat them with respect. You should identify the problem quickly and offer a resolution, if possible. You should relay the relevant information to the appropriate management team, so that the customer's concerns are addressed immediately. Lastly, you should actively work to calm customers, reassuring them that the issue is being addressed. Customer service agents are responsible for collecting relevant customer data, including credit card and billing information, and detailed notes about the purchase history of customers. The information you collect may also be used by your firm's marketing department to increase revenue. It is vital to have excellent communicatio...
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